Privacy Policy for Smarter Timber Flooring
1. Introduction
Smarter Timber Flooring respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we protect it, and your rights.
2. What personal information we collect
We may collect: name, contact details, delivery and billing addresses, order history, payment transaction references (not full card numbers), device and browser data, and information you provide in enquiries or reviews. If you supply sensitive information, we will only collect it where necessary and lawful.
3. How we collect information
We collect information directly from you (orders, contact forms, phone calls), and indirectly via cookies and analytics when you browse our site. We may also receive information from payment processors and delivery partners.
4. Why we collect and how we use information
We use personal information to: process orders, deliver products, manage accounts, respond to enquiries, provide customer service, and comply with legal obligations. We may also use data for legitimate business purposes such as fraud prevention and site improvement.
5. Disclosure and overseas transfers
We may disclose information to service providers (payment processors, couriers, IT hosts) and to comply with legal requirements. Where data is sent overseas we take reasonable steps to ensure recipients protect personal information in line with the APPs.
6. Security and retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access and retain information only as long as necessary for the purposes collected or as required by law. If a data breach is likely to cause serious harm, we will follow the Notifiable Data Breach scheme.
7. Access correction and complaints
You can request access to or correction of your personal information by contacting us at glenn@smartertimberflooring.com.au. If you have a privacy complaint we will investigate and respond. If unresolved you may contact the Office of the Australian Information Commissioner.
8. Cookies and analytics
Our website uses cookies and analytics to improve functionality and user experience. You can manage cookie preferences via your browser settings.
9. Automated decision making and profiling
If we use automated decision making that significantly affects individuals we will disclose the logic, the data used, and how to request human review in line with upcoming regulatory requirements.
10. Changes to this policy
We may update this policy. The current version and last updated date will appear at the top of this page.
Business name: Smarter Timber Flooring
Contact: glenn@smartertimberflooring.com.au
Phone: (03) 9584 3314